{"id":4395,"date":"2019-07-02T13:49:11","date_gmt":"2019-07-02T13:49:11","guid":{"rendered":"https:\/\/armadacom.fr\/ltb\/contact-customer-service\/"},"modified":"2025-01-22T08:16:40","modified_gmt":"2025-01-22T08:16:40","slug":"contact-customer-service","status":"publish","type":"page","link":"https:\/\/ltb.fr\/en\/contact-customer-service\/","title":{"rendered":"Contact customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4395\" class=\"elementor elementor-4395 elementor-41\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-370f9447 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"370f9447\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve-asymmetrical&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M615.2,96.7C240.2,97.8,0,18.9,0,0v100h1000V0C1000,19.2,989.8,96,615.2,96.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-66340dfc\" data-id=\"66340dfc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f04055b elementor-widget elementor-widget-heading\" data-id=\"4f04055b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-88e5ee7\" data-id=\"88e5ee7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-675f41e elementor-align-right elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"675f41e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:0298714836\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">02 98 71 48 36<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c9077c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c9077c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57e1bd4\" data-id=\"57e1bd4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-867def5 elementor-widget elementor-widget-heading\" data-id=\"867def5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After-sales service procedure for warranty claims<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-030d535 elementor-widget elementor-widget-text-editor\" data-id=\"030d535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As of January 1, 2017, our warranty will be extended from 1 to 2 years for units and indoor units. It remains 1 year for spare parts. Our warranty covers parts and repairs in our factory (see <a href=\"https:\/\/armadacom.fr\/ltb\/cgv\/\">GTC<\/a> article 7). Our after-sales service procedure for the parts warranty is as follows:<\/p>\n<ul>\n<li>The customer orders the valued spare part, specifying that it is a warranty request.<\/li>\n<li>LTB opens an after-sales service file and provides the customer with an after-sales service file number and a pre-filled returns form.<\/li>\n<li>Delivery of spare part by LTB. The corresponding BL will be invoiced at the end of the month.<\/li>\n<li>Return of the defective part by the customer, accompanied by the return slip (specifying the after-sales service file number).<\/li>\n<li>Expert appraisal of the part to determine warranty coverage.<\/li>\n<li>If the guarantee is accepted, LTB will issue a credit note for the amount invoiced (spare part and postage). We also repair machines under warranty (for repairs or diagnostics too complex to be carried out on site). You return the defective machine to us, we analyze the defects and decide whether or not to accept the warranty. If necessary, we will restore it to working order, and return it to you free of charge in the event of a warranty claim.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e71eaa9 elementor-widget elementor-widget-heading\" data-id=\"e71eaa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Documents to prepare before calling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24d8e5f elementor-widget elementor-widget-text-editor\" data-id=\"24d8e5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"ul1\">\n<li class=\"li1\">Serial number of unit and\/or indoor unit<\/li>\n<li class=\"li1\">Commissioning sheet<\/li>\n<li class=\"li1\">Intervention or maintenance reports<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact customer service 02 98 71 48 36 After-sales service procedure for warranty claims As of January 1, 2017, our warranty will be extended from 1 to 2 years for units and indoor units. It remains 1 year for spare parts. Our warranty covers parts and repairs in our factory (see GTC article 7). Our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"After-sales service 02 98 71 48 36 | 2-year warranty on units and indoor units","_seopress_titles_desc":"Find out more about our after-sales procedure for parts and machine warranties. Contact Customer Service on 02 98 71 48 36 now for more information!","_seopress_robots_index":"","footnotes":""},"class_list":["post-4395","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/pages\/4395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/comments?post=4395"}],"version-history":[{"count":5,"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/pages\/4395\/revisions"}],"predecessor-version":[{"id":5175,"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/pages\/4395\/revisions\/5175"}],"wp:attachment":[{"href":"https:\/\/ltb.fr\/en\/wp-json\/wp\/v2\/media?parent=4395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}