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As of January 1, 2017, our warranty will be extended from 1 to 2 years for units and indoor units. It remains 1 year for spare parts. Our warranty covers parts and repairs in our factory (see GTC article 7). Our after-sales service procedure for the parts warranty is as follows:

• The customer orders the valued spare part, specifying that it is a warranty request.
• LTB opens an after-sales service file and provides the customer with an after-sales service file number and a pre-filled returns form.
• Delivery of spare part by LTB. The corresponding BL will be invoiced at the end of the month.
• Return of the defective part by the customer, accompanied by the return slip (specifying the after-sales service file number).
• Expert appraisal of the part to determine warranty coverage.
• If the guarantee is accepted, LTB will issue a credit note for the amount invoiced (spare part and postage). We also repair machines under warranty (for repairs or diagnostics too complex to be carried out on site). You return the defective machine to us, we analyze the defects and decide whether or not to accept the warranty. If necessary, we will restore it to working order, and return it to you free of charge in the event of a warranty claim.